Booking Process
Bookings can be made via telephone, email, or in person. Vouchers can be purchased directly through our website, via telephone, or by email. All bookings require either a deposit or full payment at the time of booking to secure the date and time. The type of payment required will be confirmed at the time of booking.
Vouchers
The expiry date is shown on the voucher. This is the date by which the voucher must be used, or the activity completed. If the expiry date is not visible or appears incorrect, the purchaser must notify us within 24 hours of receiving the voucher. Vouchers are redeemable only for products and services sold by Lea Marston Shooting Club Ltd. Any remaining balance will be retained on the voucher for future use within its original validity period. Vouchers are non-transferable, non-refundable, and non-resalable. Lost or stolen vouchers will not be replaced. Suspected fraudulent vouchers may be refused. Vouchers cannot be used in conjunction with other promotions or discounts. To redeem your voucher, please email us at info@leamarstonshootingclub.com or call 01676 540070, quoting the full redemption code and the purchaser’s name.
Confirmation
On receipt of the payment or deposit, you will receive a booking confirmation. This will include details of your experience, location, safety details, and a disclaimer which must be completed prior to arrival. Please use the postcode provided to reach our location. We operate strict hours, and a tight timetable, If you fail to attend or are late for your experience, we may be unable to provide your experience. This may result in losing part of your experience, or counted as a “no show”, resulting in forfeiture of the activity, and no refund will be issued. Our phone lines are monitored during opening hours, so if you need to contact a member of the team, please do so by calling 01676 540070.
Cancellations (Non-Corporate/less than 10 attendees)
Covid-19, Sars-Cov-2 or any mutation of these.
Cancellation by you or any member of your group due to illness, including those listed above, will still be subject to our cancellation terms.
By confirming your booking, you are preventing others from booking that specific date and time. Therefore, your booking is subject to our cancellation policy for sporting activity bookings, which complies with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that once the booking is in place, your right to cancel without penalty ends:
- More than 31 working days prior to booked date: Full refund less £15 admin fee (bookings of £150 or more may face a higher charge).
- 31 working days or less prior to booked date: No Refund.
Our acceptance of your cancellation is only valid when acknowledged in writing by us. Please email: info@leamarstonshootingclub.com. If any catering or other suppliers are included in your package, this may be subject to additional cancellation charges. The 31-day rule excludes weekends and bank holidays un England. Any reduction in participant numbers must also be submitted in writing and acknowledged by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges. Verbal changes and cancellations are not accepted in any circumstances.
“Working days” refer to Monday through to Friday, excluding weekends and public holidays in England.
Rescheduled Bookings (Non-Corporate/less than 10 attendees)
If the activity is cancelled due to unsafe weather conditions or any other reason outside the control of Lea Marston Shooting Club, this may happen last minute at the instructor’s discretion. You will be contacted by phone or email, and your experience will be rescheduled at an alternative, mutually convenient date and time.
If you are unable to attend your booked experience, you must notify us in writing at least 2 clear working days prior to your event. If written notification is given with less than 2 clear working days’ notice, you will incur a charge for rebooking. If notification is NOT given prior to your booking, this will be considered a ‘no-show’ and you will lose the right to rebook.
Bad Weather and Other Unavoidable Circumstances
If an activity is cancelled due to bad weather or unavoidable circumstances, including government restrictions, your booking will be rescheduled to a mutually convenient date and time (up to three months after the original booked date). If Lea Marston Shooting Club is prepared and able to run the experience, this will not be eligible for rescheduling. In such circumstances, a customer’s decision not to take part will be deemed a cancellation, and cancellation charges will apply. Refunds are not applicable.
Groups of 10 or more participants/Corporate Bookings
We provide a price based on a minimum number of participants (subject to VAT at the prevailing rate). Any reduction in group size will result in repricing. If the number of attendees falls below the minimum, the price for the minimum number will be charged, regardless of actual attendance. Cancellation charges may apply for each participant cancelled.
A non-refundable deposit, typically 50% of the minimum number of attendees, is required to secure your event date. The final participant numbers must be confirmed 5 weeks before the event, with the remaining balance due 4 weeks prior. An invoice will be raised reflecting these amounts, and any overdue payments will incur interest at 8% above the Bank of England base rate until payment is received.
We do not allow event date changes once the deposit has been paid, as this prevents others from booking that date.
Non-Attendance
If we are able to operate the experience, but you choose not to attend or participate, this will be considered a ‘no-show.’ If you fail to attend your booking without providing prior notice, your booking will be forfeited, and you will lose the right to rebook.
Arrival Times
You must arrive at least 15 minutes before your scheduled activity to allow time for signing in and safety briefings, unless otherwise stated in your confirmation. The time stated on your confirmation is the activity start time, not the arrival time. Late arrivals may result in forfeiture of the activity, and no refund will be issued. For large groups, we recommend arriving 30 minutes before your activity time, as your booking may take longer to sign in.
Participant Refusal
Lea Marston Shooting Club reserves the right to refuse participation or terminate any experience if any of the following conditions are met: underage participants, incorrect clothing, alcohol/drug impairment, late arrival, failure to follow instructions, or safety concerns. Refusal will be treated as a cancellation, and no refund will be given.
Personal Safety/Health Requirements
While all our activities are as safe as possible given their inherent physical dangers, it is essential that all safety instructions, warnings, and other guidelines are followed at all times. You must listen carefully to safety briefings and wear any safety equipment properly. If in doubt, seek guidance from our team. You must not exceed your abilities or engage in risky behaviour beyond what is involved in the activity itself. It is understood that you undertake activities fully aware of the risks and accept responsibility for your safety and that of any minors for whom you are responsible. You will be asked to sign a waiver and disclaimer confirming your physical and mental fitness before taking part. If you refuse to sign, you will not be able to participate, and this will be treated as a cancellation. If you are later deemed unfit to participate, this will also be treated as a cancellation, and standard charges will apply.
Activity Descriptions/Restrictions
Activities are described as accurately as possible and are correct at the time of booking. All timings are the total session time, not per person. Activities may change in price, type, or duration. Customers are responsible for familiarising themselves with all aspects of the activity, including restrictions on height, weight, and age, before booking. Lea Marston Shooting Club accepts no responsibility for inappropriate bookings if restrictions were not checked prior to booking.
Complaints
If you are dissatisfied with your experience, you must notify a member of staff immediately. Participating in or continuing with the activity signifies your acceptance, making subsequent complaints are unlikely to be considered.
Refunds
If you are eligible for a refund, the maximum refund will be limited to the amount you or a third party/booking agent paid to Lea Marston Shooting Club. No claims for consequential loss or inconvenience will be considered. If you participated in the booked activity, regardless of conditions or circumstances, no refund will be applicable.
Office of Fair Trading & Trading Standards
Lea Marston Shooting Club complies with the regulations and guidelines set forth by the Office of Fair Trading and Trading Standards in the provision of our services.
Data Protection
Lea Marston Shooting Club comply with the principles of the Data Protection Act 1998.
Trademarks & Brand Names
Lea Marston Shooting Club brands, trademarks, domain names, and logos are protected under both registered and unregistered rights. They may not be used without our express written permission. Unlawful use of our brands will be subject to legal action.
Terms of Business
All bookings are subject to these Terms & Conditions, which customers are deemed to have accepted upon booking. No verbal communication overrides these terms.
Severability
Each provision, clause, and paragraph of these Terms & Conditions is to be read independently. If any part is held to be invalid or unenforceable, the remaining sections shall remain in force.
Subscriptions
Subscriptions prices are determined by the primary activity. Pro-rata discounts are available for Clay Shooting subscriptions only. Archery/Air Gun subscriptions have a separate pricing structure. Prices are subject to change without notice. Subscriptions can use all our ranges, but priority is given to lessons in designated areas.
Subscriptions and Refunds
Subscriptions: All subscriptions are non-refundable. Payments are made in person and go directly to supporting the running of our not-for-profit club and its activities. Please ensure you are happy to commit before paying.
No refunds will be given for unused sessions, missed classes, or early termination of Subscriptions initiated by the subscriber.
The club reserves the right to offer pro-rata refunds or credits at its discretion in exceptional circumstances.
By joining the club, subscribers agree to these terms and acknowledge that they have read and understood the refund policy.
Statutory Rights
Your statutory rights are not affected.
Jurisdiction
These Terms & Conditions are subject to English law, and you agree to submit to the jurisdiction of the English courts.
Force Majeure
If Lea Marston Shooting Club cannot perform its obligations due to circumstances beyond its control (e.g., government restrictions, weather, riot, industrial action), the company will use its best efforts to reschedule the event. In the event rescheduling is impossible, no damages or compensation will be offered.
Pandemic Closures (including Covid-19)
If Lea Marston Shooting Club is unable to perform its obligations due to pandemic restrictions (e.g., government mandates, supply chain disruptions), bookings will be rescheduled within three months of the original date. Refunds are not applicable
